• Diagnostics: This phase involves project planning, using an assessment scoping methodology to define the scope of the assessment based on identifying relevant business drivers for IT, and the conduct of a rigorous assessment of organizations’ IT Process capabilities based on the COBIT 5 Process Assessment Model (PAM) and ISO/IEC 33002:2015, Information Technology—Process assessment. The targeted capability level for each IT Process is also defined and compared with the current capability level for each IT Process.
• Design: This involves the development of an IT Process Improvement Blueprint and Roadmap based on the IT Process Assessment results which illustrate the as-is status of the selected IT Processes. Actionable improvement practices and activities for the Governance and Management of each of the selected IT Processes are recommended where deficiencies or gaps may exist between the current and targeted capability levels.
• Implementation: This involves providing detailed guidance and project management support for establishing feasible and practical solutions for the implementation of the recommendation specified in the IT Process Improvement Blueprint and Roadmap. The improvement practices and activities for the selected IT Processes are prioritized into; immediate tactical, medium-term strategic and long-term game-changing for implementation. This phase also involves communication and awareness and project monitoring systems to ensure that recommendation are implemented.
• Compliance and Assessment: This phase involves the review of the overall success of the IT Process improvement initiative based on the transition of the implemented management and governance practices and activities into normal business operations. Performance metrics are used to monitor the achievement of IT Process improvements and provide details of continuous improvement actions by focusing on the targeted capability level of each of the IT Processes as against the performance of the implemented practices and activities.
Our firms’ multidisciplinary consulting team is grounded in years of hands-on experience and our industry-leading Best Practices focus. With our guidance, companies have been able to maximize their business transformation value – from strategy to execution. We’ll bring lessons learned from those engagements to your unique initiative. Armed with insight from our client experiences, our consultants have the know-how to quickly assess your current performance and the expertise to accelerate your journey to operational excellence.