ITIL Foundation

The ITIL best practice is composed of five core discipline: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. As well as an engaging case study based approach to learning the core disciplined of the ITIL best practice, this course also positions the participants to successfully complete the associated exam required for entry into the future ITIL intermediate level training courses